About us
In Tower Hamlets, we are committed to building strong relationships and supporting families through compassionate, inclusive and person-centred practice. We are ambitious for our children, young people and families and strive to ensure that every child has the opportunity to be healthy, safe and achieve their full potential.
Tower Hamlets is a progressive, diverse and ambitious borough where children and families are at the heart of everything we do. We are relentless in our pursuit of positive outcomes and work collaboratively with partners to deliver high-quality services that meet the needs of our communities.
Our Better Together Practice Framework is underpinned by Restorative Practice and informed by strengths-based approaches, including Systemic Practice and Trauma-Informed Practice.
Our C-Change Approach: Connect, Curious, Community, Co-Produce, Collaborate, Check guides our work with children, young people, parents, carers, partners, and colleagues.
About the Role
We are seeking three enthusiastic and highly organised Childcare Sufficiency Business Support Officers to join our Family Hub Service. These roles are pivotal in supporting the delivery of childcare sufficiency and family support services across the borough, ensuring that children and families can access high-quality, affordable, and inclusive childcare provision.
Vacancies Available:
Fixed Term Contract until 31st October 2027 x 1 (35 hours per week)
Fixed Term Contract until 31st March 2027 x 1 (17.5 hours per week)
Fixed Term Contract until 31st July 2027 x 1 (17.5 hours per week)
The successful postholders will provide comprehensive business support to the Family Hub and Childcare Sufficiency Teams, delivering excellent customer service to families, childcare providers, and partner agencies. You will play a key role in coordinating administrative, financial, operational and information management processes that contribute to the effective delivery of services.
You will act as a first point of contact for families and stakeholders, supporting the smooth day-to-day running of Family Hub activities while contributing to the Local Authority's statutory childcare sufficiency duties.
The Childcare Sufficiency Business Support Officer will be required to:
- Carry out a range of administrative duties to support the efficient delivery of Family Hub and Childcare Sufficiency services.
- Provide reception and customer service support at our Family Hubs, acting as a first point of contact for families, childcare providers, and partner organisations.
- Manage room bookings, meeting arrangements and service calendars, liaising with internal teams and external stakeholders.
- Support the collection, maintenance and reporting of childcare sufficiency data and information to inform service planning and development.
- Assist with monitoring expenditure, processing invoices, maintaining financial records and reporting on budgets and cost centres.
- Maintain accurate records, databases and management information systems in accordance with data protection requirements.
- Support the organisation and delivery of Family Hub events, consultation activities, training sessions and community engagement initiatives.
- Work collaboratively with childcare providers, Family Hub partners and other Council services to support childcare sufficiency objectives across the borough.
- Produce correspondence, reports, guidance documents, promotional materials and information resources for families and stakeholders.
- Undertake responsibilities as a nominated First Aider and Fire Marshall, where required.
- Contribute to continuous service improvement by identifying opportunities to enhance administrative processes and customer experience.
What We Are Looking For
We are looking for someone with excellent organisational, communication and administrative skills, who has experience of working in a busy customer-focused environment. The successful candidates will be confident in managing competing priorities, maintaining accurate records and working collaboratively with a range of stakeholders.
A commitment to delivering high-quality services for children, families and childcare providers, alongside an understanding of equality, diversity, and inclusion, will be essential for success in this role.
This version is aligned to a Family Hub Childcare Sufficiency Business Support Officer rather than the Resettlement & Migration Team role and highlights childcare sufficiency, Family Hubs, stakeholder engagement, data management and business support responsibilities.
Additional Responsibilities
- Support the delivery and promotion of the Early Learning for Two-Year-Olds Project, helping to increase awareness and take-up of funded early education places among eligible families.
- Work with Family Hub staff, childcare providers, health professionals and community partners to identify and engage families who may benefit from funded early learning opportunities.
- Coordinate outreach activities, events and information sessions to promote the benefits of early education and school readiness.
- Maintain accurate records and data relating to eligible children, referrals, uptake levels and project outcomes, supporting monitoring and reporting requirements.
- Assist in producing communications, promotional materials, guidance documents and resources for parents, carers, and childcare providers.
- Support childcare providers with administrative processes related to the funded entitlements, ensuring information is up to date and accessible.
- Contribute to the analysis of childcare sufficiency and early years participation data to identify gaps in provision and barriers to access for families.
- Work collaboratively with internal and external stakeholders to support the Local Authority's objective of improving access to high-quality early learning and narrowing inequalities in children's outcomes.
Enhanced Role Summary
The successful candidates will play a key role in supporting the delivery of both the Childcare Sufficiency Programme and the Early Learning for Two-Year-Olds Project, helping to ensure that families can access high-quality, affordable childcare and early education opportunities. Through excellent business support, stakeholder engagement, data management and customer service, the post holder will contribute to improved outcomes for children and families across Tower Hamlets.
About you
- Ideally a relevant Childcare level 3 qualification or equivalent and/or relevant professional experience
- Experience of face-to-face interaction with sanctuary seekers or service users
- You will have well-developed ICT skills, specifically with regards to Microsoft Word & Excel and some design-based packages
- Have the ability to develop effective partnerships within the Council, with private sector and other external agencies - both statutory and voluntary
- The ability to communicate effectively verbally and in writing to an excellent standard, giving advice and information sensitively and persuasively.
Requirements
For further information regarding the role, please contact Luthfa Rahman, North West Locality Family Hub Manager on [email protected]
We reserve the right to close this vacancy early if we receive sufficient applications for the role. To avoid disappointment, please submit your application as soon as possible.
The vacancy will be closed once we have reached the maximum number of applications.